Privacy Policy — UG Adult Shop

1. Information We Collect

When you use UG Adult Shop, we collect the following information:

Account information: Name, email address, phone number, and password when you create an account.
Order information: Shipping address, billing details, and payment method for processing your orders.
Communication data: Email address when you subscribe to our newsletter or contact us.
Usage data: Pages visited, browser type, and device information collected automatically through cookies.

2. How We Use Your Information

Process and deliver your orders.
Contact you regarding order updates via email, SMS, or WhatsApp.
Send promotional offers and newsletters (only if you opt in).
Improve our website, products, and customer experience.
Prevent fraud and ensure the security of our platform.

3. Payment Security

We do not store your credit card or mobile money PIN details on our servers. All online payments are processed securely through Flutterwave, a PCI-DSS compliant payment gateway. Cash on delivery payments are collected by our delivery personnel at the time of delivery.

4. Information Sharing

We do not sell or rent your personal information. We may share your data with:

Payment processors: Flutterwave, MTN Mobile Money, and Airtel Money to process transactions.
Delivery partners: Name, phone number, and address to fulfil deliveries.
Email services: To send order confirmations and promotional communications.
Law enforcement: When required by law or to protect our legal rights.

5. Cookies

We use cookies and local storage to keep you signed in, remember your cart contents, save your theme preference, and understand how you use our site. You can disable cookies in your browser settings, but some features may not work properly.

6. Data Retention

We retain your account and order data for as long as your account is active or as needed to provide services. You can request deletion of your account and personal data by contacting us. Order records may be retained for accounting and legal compliance purposes.

7. Your Rights

You have the right to:

Access and update your personal information through your account settings.
Unsubscribe from marketing emails at any time.
Request deletion of your personal data.
Request a copy of the data we hold about you.

8. Discreet Packaging

All orders are shipped in plain, unmarked packaging with no indication of the contents or our brand name. Billing descriptions on bank and mobile money statements are kept generic for your privacy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: orders@ugadultshop.com
Phone / WhatsApp: +256 700 300 443
Location: Kampala, Uganda